Phase 1 – Getting started on your improvement journey

Start here with our introductory guides as you begin on your QI journey. We look at QI methods, planning for your QI projects and making small manageable changes to your service.

Online guide – Getting started

We have designed this page to be as simple to follow as possible, with quick access to resources and guidance to help you start making improvements to your service.

Below you will find a progress chart that you can print out to help you keep track of videos watched. You may also wish to display this on a staff room wall to keep track of your progress as a team.


  • Define your purpose
  • Identify the problem
  • Examine your data
  • Start using QI methods, planning your QI project and making small manageable changes to your service


  • Get in contact with your local QI team and involve them in your work – they can be a valuable source of expertise and support
  • Start small – Decide what you would like to change in your service and start putting small and manageable changes into action

Getting started: Introductory videos – work through the short instructional videos below as a team

How teams and improvement methods work together

Tricia explains how high performing teams and improvement methods work together:

Patients and microsystems

An introduction to patients and microsystems, as well as a quick run-through of the PDSA cycle:

PDSA and real life

Using the PDSA cycle in our daily work:

We hope those videos have given you a good introduction!

Now move to the section below to continue your QI journey with our instructional videos

Additional videos

If you would like to explore more, watch the videos below to view QI concepts in more detail:

High performing teams and using QI tools

This is a recording of the high performing teams presentation from Session 1 of the National Diabetes QI Collaborative:


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