Communication
QI projects focused on different ways of improving communication, including team meetings; communication by digital means; and adapting a consistent approach between healthcare professionals and patients.
Tameside and Glossop – Manchester (Wave 5)
Browse QI projects by clicking on the teams below
Stockport – Wave 10 (Sheffield)
The Stockport team take us through their journey in improving their communication with families (contains: communication, qualitative feedback, quantitative feedback, Digibete, webinars, virtual meetings).
South Tyneside and Sunderland – Wave 8 (Darlington)
(keywords: improving communication, communication pathways, DigiBete, qualitative feedback)
Newcastle – Wave 8 (Darlington)
(keywords: communication, education, advice, families, key messages, consistent messages)
Tameside and Glossop – Wave 5 (Manchester)
(keywords: improving quality of care, NPDA, screening, patient involvement, communication with families, high HbA1c, improving transition, support for families, newly diagnosed, education).
Torbay and South Devon – Wave 4 (Devon)
(keywords: team message, communication, common language, rum chart, patient tracker, Facebook page, Deapp, clinic education board, post discharge survival sheet, patient questionnaires, patient clinic sheet).
Western Sussex Hospitals – Wave 1
(keywords: team meeting, video conferencing, team WhatsApp group, self-care, education, consistency of advice, fishbone diagram, run chart)
Featured presentation
Torbay and North Devon – Wave 4 (Exeter)
‘One team – One Message’: The QI Champions at Torbay and North Devon talk about their project aimed at improving consistency in communication in clinics (contains: common language, clinic experience, drifters, fishbone analysis, improving team meetings, team questionnaire, ‘ten top tips’)
Resources to download:
Top 10 Tips
High HbA1c Scan
South Tyneside and Sunderland – Wave 8 (Darlington)